Alert Level 2

From Thursday 14 May 2020 New Zealand will be in Alert Level 2. TAS will continue to operate at Alert Levels 2 and 1, however, the requirements for who we can support at Levels 2 and 1 will be different from 3 and 4 as people can begin to move around the country and out of their bubbles.

How can TAS help at Alert Level 2?

TAS can assist you to find temporary accommodation if you:

  • have a COVID-19 case in your household and need to  self-isolate away from them
  • are a close contact of a COVID-19 case and need to self-isolate away from vulnerable household members
  • are leaving a border quarantine/self-isolation facility but can’t return home (e.g. due to availability of travel)
  • are stranded in New Zealand and can’t access other welfare support.

TAS is also working with the Ministry of Health assisting DHBs to support patient facing workers find temporary accommodation. You can find further information about this here.  

I am currently in TAS temporary accommodation, how will Alert Level 2 affect me?

People have more freedom of movement at Alert Level 2. Businesses and transport systems are re-opening, allowing people to get home if they were stuck in the wrong place when the lockdown began or to a find long-term accommodation. This means that a lot of people in TAS temporary accommodation will be moving on to their home. We will be contacting everyone in temporary accommodation prior to the final date of their stay to support them with their long-term accommodation plan and if required putting them in touch with other government agencies that can support them. If you need support prior to us getting in touch please contact TAS on 0508 754 163.

What happens after I register?

After registering your details, you will be contacted by a TAS team member. They will assess your needs and work with you to help you find suitable temporary accommodation.

If you have tested positive for COVID-19, been exposed to someone who has tested positive for COVID-19 or have cold or flu-like symptoms, please call the Ministry of Health on 0800 358 5453 first.

If you develop COVID-19 symptoms after entering temporary accommodation, such as a cough, fever, shortness of breath, sneezing or a runny nose, call your GP (doctor). If you do not have a GP, you can call Healthline on 0800 358 5453.

Is there a cost for temporary accommodation?

There is a cost for temporary accommodation and we will work with each individual who uses the service about how to meet this cost.

If people cannot meet the costs for temporary accommodation themselves or through the support of other agencies, they will still be supported through TAS with suitable temporary accommodation. This helps ensure the safety and wellbeing of everyone in the response to COVID-19.

What rules do I need to follow if I am self-isolating in temporary accommodation?

Some people in temporary accommodation will be there for strict self-isolation purposes which differ from alert level 3 requirements. Self-isolation means staying in your accommodation and taking common sense precautions to avoid close contact with people until you are no longer required to self-isolate.

Please read the Ministry of Health’s guidelines on self-isolation for all the information you need to know.

Ministry of Health’s guidelines on self-isolation [PDF, 1.5MB]

Further information and support

The dedicated government COVID-19 website has everything you need to know about COVID-19.

COVID-19 website

If you are a visitor to New Zealand please contact your Embassy or consulate for help first.

If you’re a New Zealand citizen or resident on a low income or benefit, you can contact Work and Income to see if you’re eligible for support.

Work and Income website

Jump to top